tag:blogger.com,1999:blog-8005474294492188722024-03-12T18:55:01.525-07:00Habits of the Heart-The joy of giving memorable service.Customer Service-Leadership-TeamworkTal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.comBlogger53125tag:blogger.com,1999:blog-800547429449218872.post-3357541726330208442013-07-08T07:56:00.003-07:002013-07-08T07:56:48.474-07:00My New Leadership Website<span style="font-family: Georgia, Times New Roman, serif; font-size: large;">Ladies and Gents-I am delighted to host my new website <a href="http://leadershipcafe.org/">http://leadershipcafe.org/</a></span><br />
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<span style="font-family: Georgia, Times New Roman, serif; font-size: large;">Please join me there for more Leadership Conversations and perspectives.</span>Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-74911265023231625502013-06-16T09:55:00.001-07:002013-06-16T10:03:29.907-07:00Leadership Lessons from my father<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="http://3.bp.blogspot.com/-xarKhvaUrOc/Ub3tG4FEnUI/AAAAAAAAAYY/dXD8Y68_7UY/s1600/Abba.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="320" src="http://3.bp.blogspot.com/-xarKhvaUrOc/Ub3tG4FEnUI/AAAAAAAAAYY/dXD8Y68_7UY/s320/Abba.jpg" width="240" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Abba(Dad) and Ema(Mom)</td></tr>
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<span style="font-family: Georgia, 'Times New Roman', serif; font-size: 16pt; line-height: 115%;">Fatherhood
is the highest calling of leadership. Good fathers are good leaders. How do I
know? I am lucky and blessed to have someone like that in my life.</span></div>
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<span style="font-size: 16.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Abba as we
call him, (Father in Hebrew) is an extraordinary person I look up to and have
made a positive impact in my whole life. </span></span></div>
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<span style="font-size: 16.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Abba is one of the most important
people in my life that I value and continue to thank God who blessed me with
being his son.<o:p></o:p></span></span></div>
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<span style="font-size: 16.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Abba taught
me several leadership lessons throughout out his life and continues to do so as
a great father/leader to his family.<o:p></o:p></span></span></div>
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<span style="font-size: 16.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Here are
some of the lessons I always reflect on his greatness and gifts:<o:p></o:p></span></span></div>
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<b><span style="font-size: 16.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Life and Family is about giving<o:p></o:p></span></span></b></div>
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<span style="font-size: 16.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Abba has
taught me the most important quality of being a leader. A good father/leader
has a servant heart that comes from serving people and help them succeed-wanting
the best for others. Abba is a selfless leader that really would do whatever it
takes to give all he has so that we would be the best we can be in life. He has
an attitude that says: “How can I serve my family and my children <b><i>in
their best interests</i></b>?”<o:p></o:p></span></span></div>
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<b><span style="font-size: 16.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Open Mind and Open Heart<o:p></o:p></span></span></b></div>
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<span style="font-size: 16.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Abba taught and
continues to teach we need to stay open to possibilities and listen intently to
what’s in our heart. Where do we make a positive difference in the lives of
other people besides ourselves? Do we take care of other people by staying open
with their challenges and continue to give open-hearted support throughout challenging
times.<o:p></o:p></span></span></div>
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<b><span style="font-size: 16.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Continue to seek feedback and learn
from it<o:p></o:p></span></span></b></div>
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<span style="font-size: 16.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Abba has
taught me another critical leadership lesson that we should never forget as we
develop our potential-Being open to receiving feedback and learning from it makes
you a better, stronger person in life. Abba taught me we can only improve if we
take time to reflect as everything in our life is a teacher. <o:p></o:p></span></span></div>
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<span style="font-size: 16.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Everything
we encounter is a moment of teaching to learn about who we are and what we can
become. But if we dismiss people and their feedback, we are not learning. My
life has changed because of the attitude Abba shared with me to take in
reflection of the learning journey as we need to respect other people thoughts
and feelings.<o:p></o:p></span></span></div>
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<b><span style="font-size: 16.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Never give up on anybody in your
family<o:p></o:p></span></span></b></div>
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<span style="font-size: 16.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Abba gave me
another great example on how to accept people in our family with unconditional
love and kindness. This is a spiritual leadership quality that is Godsend. <o:p></o:p></span></span></div>
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<span style="font-family: Georgia, Times New Roman, serif;"><span style="font-size: 16.0pt; line-height: 115%; text-transform: uppercase;">a</span><span style="font-size: 16.0pt; line-height: 115%;">ll families face
challenges and opportunities as no one gave us instructions on how to deal
with. But God gave my parents the biggest unconditional loving heart that
conquers all the difficulties and moments of learning in our family. </span></span></div>
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<span style="font-size: 16.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">That’s
what leadership is about-love and caring unconditionally the people that
mean the most in your life. The day you become a leader is the day you are
willing to sacrifice your ego for someone’s heart.<o:p></o:p></span></span></div>
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<span style="font-size: 16.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Thank you
Abba for the lessons in life and hoping to learn more from you for more and
more years to come. I love you always forever. God bless you.<o:p></o:p></span></span></div>
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Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-12581747585560624072013-06-12T13:50:00.000-07:002013-06-12T13:50:10.818-07:00The three A’s of Leadership-The keys that open us<div class="separator" style="clear: both; text-align: center;">
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<a href="http://2.bp.blogspot.com/-3dKC2jqNQDI/UbjcgKHaNiI/AAAAAAAAAYM/d5iShH2WyWg/s1600/empathy.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="266" src="http://2.bp.blogspot.com/-3dKC2jqNQDI/UbjcgKHaNiI/AAAAAAAAAYM/d5iShH2WyWg/s400/empathy.jpg" width="400" /></a></div>
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<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">Leadership
is experienced differently by each of us. But leadership is always expressed in
relational terms as we begin to widen the circle of leadership around us for
future generations. </span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">We begin to build those leadership relationships by working
on adding positive values as we <b>engage to learn more about each other’s unique contributions. </b></span></span><b style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">As leaders,
each one of us brings an exceptional set of values to enhance our dialogue and meaningful
leadership discussions. </span></b></div>
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<b style="font-family: Arial, Helvetica, sans-serif; line-height: 115%;">Relational
thinking is the spiritual discipline through which we begin to see ourselves in
relations to others, as part of the whole, not apart from it.</b><span style="font-family: Arial, Helvetica, sans-serif; line-height: 115%;"> Relational
Leadership requires us simultaneously to observe the three A’s of leadership. The
three A’s are not extras. They are important characteristics of relational
leadership:</span></div>
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<span style="font-family: Arial, Helvetica, sans-serif; line-height: 115%;">The Three A's of Leadership are:</span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">Attunement<o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">Attunement is
mirrored through attentiveness from one person to another. Attentiveness means thoughtfulness
by noticing and hearing the words, spirits, and experiences of other people. <b>As
we experience authentic attention-we truly feel who we are on a deeper level
and understand what others trying to communicate and feel. </b></span></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%;">It’s our way of
validating the feedback and thoughts of others through empathic leadership. </span><span style="line-height: 115%;"><b>When we stay
attuned, it creates a zone of trust and safety around us</b>. We feel encouraged to
look for instead of waiting for someone to create trust. We let others feel
safe in our leadership environment that we constantly trying to build as an environment
of trust.</span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">Acceptance<o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">Acceptance
in relational leadership is determined by unconditional caring. In acceptance,
we are embracing people as worthy, empowered, understood and fully approved of
who they are as unique individuals. <b>We give kind support for other people’s
path no matter how you view the situation at that moment.</b> </span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">Acceptance is another component of creating
the trust zone in our relations. We hold and suspend our judgments toward other
people in order to help them feel safer in our environments. <b>We want to help
people feel more of what they are, so that they can realize their true
potential without destructive feedback that only demoralizes a person.</b><o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">Appreciation<o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">Appreciation
elevates acceptance with gratitude. In appreciation, we communicate with
admiration the qualities in each other without any reward. <b>The reward is the
joy of the energy that comes from your open heart. </b>Appreciation includes
gratitude of kindness and a gift we give to others out of no motive but a sense
of appreciating our relationships. </span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">When we appreciate, we have the ability to
extend ourselves and become better leaders and better people. <b>Appreciation gets so under-utilized in our culture
because we tend to focus on what’s not working instead of what’s working right
and how we can uplift the “right” toward an empowering vision for the future.</b><o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><b><span style="font-family: Arial, Helvetica, sans-serif;">What other
values you want to share as part of the dialogue on relational leadership?
Looking forward to learning from you.<o:p></o:p></span></b></span></div>
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Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-33989860899716100762013-06-07T09:20:00.000-07:002013-06-07T09:20:08.936-07:00Are you creating an authentic dialogue?<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-4I8iel6CbOg/UbIEuDc0Y-I/AAAAAAAAAX0/pygJTAnurOA/s1600/slider-5.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="199" src="http://3.bp.blogspot.com/-4I8iel6CbOg/UbIEuDc0Y-I/AAAAAAAAAX0/pygJTAnurOA/s320/slider-5.png" width="320" /></a></div>
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<span style="font-family: Verdana, sans-serif; line-height: 115%;">One of the
essentials of authentic leadership is the <b><i>power of authentic dialogue. </i></b></span></div>
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<span style="font-family: Verdana, sans-serif; line-height: 115%;">Authentic
dialogue begin to happens when the leader value <i><b>the web of relationships</b></i> in any
environment. </span></div>
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<b style="font-family: Verdana, sans-serif; line-height: 115%;"><i>Authentic leaders thrive on opportunities to connect in a meaningful
conversation to foster a greater collaboration and diverse perspectives within
their teams</i></b><span style="font-family: Verdana, sans-serif; line-height: 115%;">. The authentic leader has a sincere open mind to the wide
range of generational views presented to them on a daily basis.</span></div>
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<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;">Working
collaboratively always brings better results than working competitively. <b><i>When people
don’t work together to share results, the organization becomes more about
self-interest which can potentially derail moral and performance in the long
run.<o:p></o:p></i></b></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;">Authentic
leaders who have the courage to invite authentic dialogue are more effective.
Of course, disagreements and conflicts are unavoidable in the process. But when
you insist on a professional environment that reward and recognizes different
point of views, everybody wins.<o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><span style="color: blue; font-size: large;">How can we use the power of authentic
dialogue at work and in our personal lives?</span><o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><i><b>"Dialogue and
education for peace can help free our hearts from the impulse toward
intolerance and the rejection of others." </b></i></span></span><span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;">Daisaku
Ikeda</span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><span style="color: blue; font-size: large;">Focus on what matters</span><o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;">As a leader
it’s important to keep your team focused on what really matters. Are you
engaging the conversations that invite insightful ideas to make things better?
Are those conversations going anywhere or just chit chat? Intention is the key
in this stage. You have to ask yourself, <b><i>what is our intention and mission of our dialogue.
In other words, “what are we trying to achieve together?”<o:p></o:p></i></b></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><span style="color: blue; font-size: large;">Speak your heart and mind</span><o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;">When engaging
in authentic dialogue, you need to have a servant heart. Authentic leaders must
communicate in a genuine way that speaks from their heart. <b><i>It’s about asking “how may I
serve the people I am with”? </i></b>This is where integrity comes into to
play. You need to encourage honesty and real feedback from everyone. As you
speak and communicate candidly, <b><i>everyone will appreciate the source of your
thoughts as they come from an authentic place of your heart and soul</i></b>.<o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif; font-size: large;"><span style="color: blue;">Listen together for insights and
deeper questions</span><o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;">Another aspect
of authentic dialogue that sometimes gets underestimated is the connection on a
deeper level for understanding and reflection. <b><i>As leaders we have to encourage
an open dialogue that embraces a learning mindset for everyone</i></b>. It
means listening intently to other perspectives and reflecting deeply on
everyone contribution. The question every leader should ask here is<b><i>-“What
am I going to learn today?” Let me sit back and ponder on what I am hearing
today</i></b>.”<o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<b><span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><span style="color: blue; font-size: large;">Link and connect ideas</span><o:p></o:p></span></span></b></div>
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<b><span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;">Last and not
least is our ability as authentic leaders to connect the dots of ideas and
create an environment where everyone point of view is part of the whole. <b><i>We
are a team of ideas</i></b>. One person’s idea is never enough to take us to a
higher level of collaboration and success. By connecting everyone’s idea, we take
a further step toward collective leadership. <b><i>It takes courage and humility to
honor everyone's point of view because the power of authentic dialogue starts and
ends when you respect others as human beings.<o:p></o:p></i></b></span></span></div>
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<br />
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<span style="font-family: Verdana, sans-serif;"><b><i><span style="line-height: 115%;"> "</span><span style="line-height: 115%;">In true
dialogue, both sides are willing to change."</span><span style="line-height: 115%;">Thích Nhat Hanh</span></i></b></span></div>
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<span style="font-size: 16.0pt; line-height: 115%;"><o:p></o:p></span></div>
Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com2tag:blogger.com,1999:blog-800547429449218872.post-30747087734254250172013-05-30T09:17:00.000-07:002013-05-30T09:17:06.308-07:00The best of Lead With Giants-Uplifting Leadership Insights!<div class="MsoNormal">
<span style="font-size: 18.0pt; line-height: 115%;">This month’s
Best of Lead With Giants is being hosted by Dan Forbes on his blog </span><a href="http://www.leadwithgiants.com/">http://www.leadwithgiants.com/</a><span style="font-size: 18.0pt; line-height: 115%;"> .
Jump on over there now to see the best leadership blog posts published
this month from the Lead With Giants Community.<o:p></o:p></span></div>
Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-55901610340138914262013-05-29T07:30:00.000-07:002013-05-29T22:03:25.697-07:00Are you communicating or connecting with others?<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-Su-ue35bu2s/UaYQJo8EbII/AAAAAAAAAXk/YqqBHVb94CQ/s1600/conversations.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="198" src="http://4.bp.blogspot.com/-Su-ue35bu2s/UaYQJo8EbII/AAAAAAAAAXk/YqqBHVb94CQ/s200/conversations.jpg" width="200" /></a></div>
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<span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; font-size: 12pt; line-height: 115%;">With the
increase use of social media such as Twitter, Facebook and blogs, we are
bombarded with thousands of messages every single day. </span></div>
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<span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; font-size: 12pt; line-height: 115%;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; font-size: 12pt; line-height: 115%;">Our world is cluttered
with words all day long as we receive and send messages to the people around
us. </span></div>
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<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b><br /></b></span></span></div>
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<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b>We seem to communicate more than any other time in history by the resources available to us. </b></span></span></div>
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<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b><br /></b></span></span></div>
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<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b>But are we communicating or connecting?</b><o:p></o:p></span></span></div>
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<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
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<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b>When we
connect with other people, we not only feel more human, we are able to do
greater things than we could have done alone</b>. We move beyond the isolation of
office cubicles and gated communities to unite with others on many levels. The
days when we could do our own thing and it was ok are long gone. Even simple
mechanical procedures require connection to be effective.<o:p></o:p></span></span></div>
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<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
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<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b>Great communication
and leadership are all about connecting</b>. Your ability to communicate and
connect with others is a crucial factor in reaching your leadership potential.
To be a successful leader, you must work with others. And to do that, you must
do more than just communicate—you must connect.<o:p></o:p></span></span></div>
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<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
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<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">As
leadership expert John C. Maxwell says, “Everyone communicates but few
connect.” Connecting is everything when it comes to meaningful relationships.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b>Connection
is part of the human condition we cannot ignore.</b> We were born to connect and interrelate
with other people on a higher level. When we meet new people, we seek to
connect with them and try to find something in common with the other person by
sharing our stories to learn more about each other.<o:p></o:p></span></span></div>
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<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
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<b><span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><span style="color: blue;">Connection increases trust</span><o:p></o:p></span></span></b></div>
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<b><span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></b></div>
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<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">When we
connect, we build trust, and when we build trust, we are able to be open to new
possibilities. When connection increases, trust increases. <b>Connecting people to
each other is the foundation for team synergy. Without connections, teams don’t
exist.</b> The more I get to know about you, the more I can trust you. <o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
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<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">When I trust
you, I am more willing to work with you and take risks. As we work together we
learn more about our strengths and weaknesses. In the process of working
together, I learn that you are reliable and that I can count on you for
support, then trust increases further and our relationship deepens.<o:p></o:p></span></span></div>
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<br /></div>
<div class="MsoNormal">
<span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b><span style="font-size: 12.0pt; line-height: 115%;"> </span></b><b><span style="font-size: 12.0pt; line-height: 115%;"> </span></b></span></div>
<div class="MsoNormal">
<b><span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><span style="color: blue;">Connection helps relationships</span><o:p></o:p></span></span></b></div>
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<b><span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Connection
is the key to any successful relationship. If you can connect with others at every
opportunity whether it is one-on-one or in groups, your relationships will be
much stronger. Your ability to create
teamwork increases as you increase your leadership positive connection with
others.<o:p></o:p></span></span></div>
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<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b>Relationships
are more trustworthy and open when there is a connection there</b>. The small
connections every day can be very meaningful and insightful as we grow and
mature in our relations to each other. </span></span></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b><br /></b></span></span></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b>Connecting leads to better understanding
because when you connect, you listen attentively and care for the other person’s
story as it was your own.<o:p></o:p></b></span></span></div>
<div class="MsoNormal">
<br /></div>
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<b><span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><span style="color: blue;">Connection helps your growth as a
leader</span><o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<b><span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Connecting
is vital for any person who wants to achieve personal growth. It is essential
for anyone who wants to continue building and sustain great relationships. <b>You
will only be able to reach your leadership potential when you really learn to
make the effort to connect with other people. </b></span></span></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">If you are going to connect and
grow as a leader, you need to understand yourself and others better. <b>Great
leaders focus on other people needs and aspirations</b>. When people know you care
about them and understand them, it makes a lasting connection.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Before you
can communicate with anybody, you need to care for them and empathize with
them. Connection helps make that leap from being a good communication to a
great one.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: 12.0pt; line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b>How do you connect with others?</b></span></span></div>
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<br />
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<br /></div>
Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-80489501547777636942013-05-23T16:12:00.000-07:002013-05-23T16:12:26.958-07:00Become the Kind of Person Others Want to Follow<div class="MsoNormal">
<b><i><span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">“The key to becoming an
effective leader is not to focus on making other people follow, but on making
yourself the kind of person they want to follow. “ Lee Cockerell</span></span></i></b><b><span style="font-size: 14.0pt; line-height: 115%;"><o:p></o:p></span></b></div>
<div class="MsoNormal">
<b><i><span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></i></b></div>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-DIoEEodLmNU/UZ6hoWoo1JI/AAAAAAAAAXU/ViNA6h1DkXU/s1600/follow+the+leader.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="320" src="http://4.bp.blogspot.com/-DIoEEodLmNU/UZ6hoWoo1JI/AAAAAAAAAXU/ViNA6h1DkXU/s320/follow+the+leader.jpg" width="310" /></a></div>
<div class="MsoNormal">
<span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 115%;">Leadership is
an expression of your heart and soul. To become a leader, you need to know your
higher purpose and believe in it passionately.</span><span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 115%;">You can
develop the qualities of authenticity, empathy, curiosity, developing others
and explaining the big WHY. </span></div>
<div class="MsoNormal">
<span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 115%;"><b><i>As a leader you need to be fully committed to
nurturing the well-being and commanding the trust of the people around you</i></b>. </span></div>
<div class="MsoNormal">
<span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 115%;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 115%;">Only in the
context of a meaningful relationship can people feel empowered and inspired to
demonstrate their greatest potential.</span></div>
<div class="MsoNormal">
<b><span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><span style="color: blue;">Finding your authentic self</span></span></span></b></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><span style="line-height: 115%;"><b><i>Leaders need
to feel comfortable in their own skin</i></b>. It begins with the ability to explore
and share one’s life story by helping people understand how we all mesh
together for a meaningful journey. </span><span style="line-height: 115%;">You intentionally begin to discover your
authentic self by connecting with who you really are. Authentic leaders are not
power driven but meaning driven people.</span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><span style="line-height: 115%;"><b><i>They want to
explore why they are here on this earth</i></b>. T<b><i>hey want to connect to their heart
and understand how to elevate their soul to help other become the best they can
be. </i></b></span><span style="line-height: 115%;">Vulnerability
and humility are trademarks of the authentic leader and create a positive, beautiful
energy. Customers and employees want to help an authentic person to succeed.</span></span></div>
<div class="MsoNormal">
<b><span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><span style="color: blue;">Why empathy is more important than
ever?</span><o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">A leader who
has walked a mile in their follower’s shoes is more likely to inspire loyal
followers.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b><i>Leaders need
to find a genuine balance between the ability to share their own stories and take
the time to listen to the stories of others.</i></b> Leaders need to understand the
people around them and how to uplift the human connection. A great way to do
that is by practicing empathy. <o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Empathy
takes a lot of emotional effort because it’s not in our nature to live another
person’s story. We really have to strip away from our own personal thoughts,
assumptions and evaluations of the people around us. We have to really listen
hard as though we are experiencing their pain. <o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b><i>Good leaders
take the time to listen to, and connect with followers at all levels</i></b>. They
demonstrate they understand and empathize with followers' concerns, values,
priorities, and aspirations.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<b><span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><span style="color: blue;">Developing others will be a priority</span><o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Leaders are
also investing in one of the most significant facets of leadership today-teaching.
<b><i>Teaching can be very rewarding experience as we continue to develop the
capacities in others</i></b>. With teaching, we are taking people to a mentoring
journey that hones people’s potential. <o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">When we
teach, we make a difference with our hearts and minds. We are interested in
other people’s growth and capacities. We have to be committed to nurturing and
planting more seeds for the next generation of leaders. <o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b><i>Leadership
legacy involves bringing out the best in your followers. We need to create an
organizational culture in which the strengths and potential of each individual
are valued and recognized.</i></b><o:p></o:p></span></span></div>
<div class="MsoNormal">
<b><span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><span style="color: blue;">Explaining the big WHY</span><o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Leaders need
to develop the big WHY As the days of command and control are over, the vision
and direction of a team would be about the<b><i> ability of the leader to capture the
big WHY in the hearts and minds of others</i></b>. People rally behind a strong vision
when they know WHY they doing what they doing. <o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Explaining
the big WHY also creates a dynamic accountability within the organization. When
people understand how their roles tie into the big vision, the more of a
difference they can make on a daily basis. But when people fall short of that
difference, we have a compelling WHY to help them understand and hold them
accountable.<o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><span style="color: blue;">Developing curiosity</span><o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Leaders will
need to develop a sense of on-going curiosity to help them bridge the gap
between today and tomorrow ever- changing work force and innovation. <b><i>Leaders
need have to embrace the unknown by being curious as global changes happen
rapidly almost every day. </i></b><o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">As more and
more people join from different cultures and backgrounds, the leader would have
to connect and discover new ways to establish new connections and create a
harmonious organization. <o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b><i>Leadership
will require exploring and discovering new ways of leading and serving as a
whole and not only within a local community</i></b>. People have found ways to
communicate and build communities of practice throughout the world by being
curious.<o:p></o:p></span></span></div>
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Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com5tag:blogger.com,1999:blog-800547429449218872.post-46132510419698500092013-05-08T17:25:00.002-07:002013-05-08T17:25:40.774-07:00The meaning of trust<br />
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<b><i><span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">“Trust men and they
will be true to you; treat them greatly and they will show themselves great.”
Ralph Waldo Emerson<o:p></o:p></span></span></i></b></div>
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<b><i><span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;"><br /></span></span></i></b></div>
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<a href="http://3.bp.blogspot.com/-b_wnhVnZsmY/UYrstaOR78I/AAAAAAAAAWo/fLSWPfgGIyo/s1600/trust.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="http://3.bp.blogspot.com/-b_wnhVnZsmY/UYrstaOR78I/AAAAAAAAAWo/fLSWPfgGIyo/s1600/trust.jpg" /></a></div>
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<span style="color: #990000; font-family: Verdana, sans-serif; line-height: 115%;">Trust is
fundamental to our safety, autonomy, and self-worth as human beings. It’s the
core foundation of every relationship we have. </span><b style="color: #990000; font-family: Verdana, sans-serif; line-height: 115%;"><i>When we trust someone we feel
safe to share our feelings, hopes and dreams.</i></b><span style="color: #990000; font-family: Verdana, sans-serif; line-height: 115%;"> We feel we can talk about
our concerns without any repercussions.</span></div>
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<b><i><span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">Where does trust comes
from? Where does it begin? <o:p></o:p></span></span></i></b></div>
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<b><i><span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;"><br /></span></span></i></b></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">Everyone has
the need to trust someone. Even at birth we needed to feel the bond and trust
of our mother holding us tightly to know she is there for us as the beginning
of a trusting relationship. <o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">We didn’t
know anything about relationships but we were vulnerable to give trust to the
people we love the most.<o:p></o:p></span></span></div>
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<span style="color: #990000; font-family: Verdana, sans-serif;"><b><i><span style="line-height: 115%;">Trust comes from being
vulnerable and open to others</span></i></b><span style="line-height: 115%;">. Trust is not putting on a façade to make us look better in front
of others. Trust sometimes means being able to admit you didn’t understand. <b><i>Trust
means you are willing to say you didn’t do something right but you are willing
to amend and do it right the next time.<o:p></o:p></i></b></span></span></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">When you are
willing to be vulnerable and open, the more trust you will gain from others. <b><i>Trust
doesn’t mean you won’t face disagreements. Trust allows us to disagree and
debate in a respectful manner</i></b>. </span></span></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">It allows us to test each other ideas
and innovative ways of doing things.<o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">When it
comes to developing meaningful relationships and trust between people, it is
made of many many interactions such as <b><i>taking the time to listen to other people,
to understand them and to see what is important to them</i></b>. </span></span></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">Trust takes
empathy. It takes the ability and the courage to sit down and shut up. Let
others speak to you from the bottom of their heart. Hear their concerns and
follow through on it can create a better trusting relationships.<o:p></o:p></span></span></div>
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<span style="color: #990000; font-family: Verdana, sans-serif;"><b><i><span style="line-height: 115%;">We have to make and
keep the promises we make to them</span></i></b><span style="line-height: 115%;">. We need to treat people with kindness and courtesy because that’s
where trust begins to form between people. <b><i>We must live out to our daily commitments.<o:p></o:p></i></b></span></span></div>
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<span style="color: #990000; font-family: Verdana, sans-serif;"><b><i><span style="line-height: 115%;">Care is one of the most
important elements of building lasting trust.</span></i></b><span style="line-height: 115%;"> When people believe you are only
concerned with your interests and don’t consider other people interests, they
will begin to limit their trust in you because you only care about yourself. On
the other hand, if you are willing to place other people’s concerns and
aspirations on the top of your agenda, you will be able to expand the trust
with them for the long run.<o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">As you can
see trust consists of many human touches but at the core of every person there
must be trust to move us forward to trusting relationships<b><i>. We need to begin to search
within ourselves the humility and openness to let other people see what we are
made of.</i></b><o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">People want
to be trusted and they will respond to your actions of trust. Whatever the
situation, we need to get better at establishing, extending and restoring trust
as the most effective way of communicating and relating to others<b><i>. The
results will speak for themselves.<o:p></o:p></i></b></span></span></div>
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<span style="color: #990000; font-family: Verdana, sans-serif;"><b><i><span style="line-height: 115%;">“None of us knows what
might happen even the next minute, yet still we go forward. Because we trust.
Because we have Faith.” </span></i></b><span style="line-height: 115%;"> Paulo Coelho<o:p></o:p></span></span></div>
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Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-89598152116862236432013-04-21T14:20:00.004-07:002013-04-21T14:20:31.181-07:00What makes a great team leader?<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-cGEtenaLLNo/UXRXhXx2aGI/AAAAAAAAAUE/O8kEpL9u8EY/s1600/cognitas-group-teams.jpg" imageanchor="1" style="clear: right; cssfloat: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" dua="true" height="212" src="http://3.bp.blogspot.com/-cGEtenaLLNo/UXRXhXx2aGI/AAAAAAAAAUE/O8kEpL9u8EY/s320/cognitas-group-teams.jpg" width="320" /></a></div>
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<b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;"><span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">“Good leaders make people feel that they’re at the very heart of things, not at the periphery. Everyone feels that he or she makes a difference to the success of the organization. When that happens people feel centered and that gives their work meaning.” ~ Warren Bennis<o:p></o:p></span></span></i></b></div>
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<span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">Leaders are dependent upon those whom they lead. The leader’s success will always be measured upon the performance of those they leads. <o:p></o:p></span></span></div>
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<span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">Leading a group of people and taking them to higher levels of performance is the leader <strong>most important calling</strong>. Many leaders today are evaluated on their leadership based on how their teams perform with the leader and sometimes in the absence of the leader.<o:p></o:p></span></span></div>
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<span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">Since the back-bone of <strong>leadership is based on the ability to effectively lead any group of persons toward the accomplishment of a single vision, goal, or objective, one of most powerful leadership traits is team leadership. <o:p></o:p></strong></span></span></div>
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<span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">Team leaders are responsible for much more than simply making their followers feel supported, they also have an enormous impact, be it positive or negative, on the entire team and how it progressed towards its goals.<o:p></o:p></span></span></div>
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<span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;"><strong><em>As leaders, How can we create a culture of team spirit in our organization? <o:p></o:p></em></strong></span></span></div>
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<span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">Here are some encouraging insights to share with you and I always welcome your thoughts/suggestions as well.<o:p></o:p></span></span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">Walk a mile in their shoes<o:p></o:p></span></span></b></div>
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<span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">Walking a mile in their shoes is to encourage a teammate to understand the other person’s own unique responsibilities, pressures, frustrations and aspirations for a better future. <strong>When you begin to understand by placing yourself in another person’s life, you make a genuine commitment to relate and empathize with their daily hopes and dreams. <o:p></o:p></strong></span></span></div>
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<span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">Make an effort today to reach out and hear their pain. Walking a mile in their shoes also helps you as leader to be connected personally to the mission of the organization. Leading by example sets the tone when you walk through the crowd and share the team’s feedback.<o:p></o:p></span></span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">Uplift their spirits<o:p></o:p></span></span></b></div>
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<span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">When leaders uplift their teams, <strong>people are encouraged to grow and contribute</strong>. They perform at a higher level, and they use more of their resources in a creative, innovative way. The motivating leader is a people builder who is focusing on strengths instead of weaknesses. <span style="mso-spacerun: yes;"> </span>Anyone can focus on the negatives, but it takes a leader to bring the light to another person’s life and believe they can be a success.<o:p></o:p></span></span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">Recognize the sacrifices they make <o:p></o:p></span></span></b></div>
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<span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">As leaders, we need to recognize the sacrifices people make to ignore their personal agendas and work toward the team’s goals. When people recognize the big prize as a team collective effort, <strong>we must appreciate them and let them know how much their team spirit makes a positive difference</strong>.<o:p></o:p></span></span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">Remind them why their work is important<o:p></o:p></span></span></b></div>
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<span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">Take the time to share with your team the difference they make through their on-going dedication and commitment. It’s a wonderful opportunity to rally everyone on the vision and communicate help them visualize that they are part of a success story. <strong>More importantly, articulate why their story is better as they contribute with their hearts and soul.<o:p></o:p></strong></span></span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">Listen intently <o:p></o:p></span></span></b></div>
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<span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">Listen with your heart and intently focus on their needs. Great leaders are able to help mold a team synergy as they encourage each person to listen and connect in a meaningful way. <strong>We need to set time to meet with each person to engage and appreciate everyone’s perspective</strong>.<o:p></o:p></span></span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">Share the Burdens <o:p></o:p></span></span></b></div>
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<span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">A good team leader will always step in and <strong>help to ease the stressful situations for those working under him</strong>/<strong>her by doing whatever he/she can to make the process easier and simpler for the team</strong> – even if that means that he/she must roll up his/her sleeves and jump into the trenches to help out with menial tasks.</span></span></div>
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<span style="font-size: 14pt; line-height: 115%;"><span style="font-family: Calibri;">Please share your feedback and suggestions to be a better team leader.</span></span></div>
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Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-47382575602417609442013-04-16T14:58:00.000-07:002013-04-16T14:58:43.206-07:00Leaders can inspire others by connecting to a story<br />
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<b><i><span style="line-height: 115%;">“The ultimate impact of
the leader depends most significantly on the particular story that he or she
relates and the reception of the story on the part of the audience.” Howard Gardner “Leading Minds”<span style="font-size: medium;"><o:p></o:p></span></span></i></b></div>
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<a href="http://2.bp.blogspot.com/-G5gqE3NdEVU/UW3I01PYF-I/AAAAAAAAAT0/zTDTVrndOjg/s1600/leaders-tell-stories.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="213" src="http://2.bp.blogspot.com/-G5gqE3NdEVU/UW3I01PYF-I/AAAAAAAAAT0/zTDTVrndOjg/s320/leaders-tell-stories.jpg" width="320" /></a></div>
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<span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 115%;">The key to
leadership as well as to following is the effective communication of a story.<b> If
you want to be an effective leader, you have to master the art of storytelling
that inspires others to become part of a dream. </b></span></div>
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<span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 115%;">Communicating stories to a
group of people is a fundamental part of any leader tool box to move people
into action. Ultimately</span><b style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 115%;">, leaders achieve
their vision through the stories they relate to others</b><span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 115%;">.</span></div>
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<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Many people
want to know if their story (their life) is getting better with you. As a
leader are you articulating and communicating a better future for your team,
organization and even your family?<o:p></o:p></span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b><span style="line-height: 115%;">So why storytelling?</span></b><span style="line-height: 115%;"> Ever since humans first sat around
the campfire, stories have been told to create emotional connections. That
connection was very powerful as it communicated a call to action. It resonated
with people to make a difference. In many societies, they have been passed
along nearly unchanged for generations. <o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">People enjoy
following a leader who has survived personal challenges and can share their
narrative of success or failure comfortably with any audience.<o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Leaders find
it challenging to get their teams engaged and rally everyone to a big cause.
But it boils down to how we communicate to inspire the vision. </span></span></div>
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<span style="line-height: 115%;"><b><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Great leaders found a way to articulate a
narrative to keep the vision alive in the minds of their people. Leaders must
keep sharpening their message to be persuasive enough to relate and connect.<o:p></o:p></span></b></span></div>
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<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Information
is static; <b>stories are dynamic</b>—they
help an audience visualize what you do or what you believe. Tell a story and
people will be more engaged and receptive to the ideas you are communicating. </span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Stories link one person’s heart to another. Values, beliefs, and norms become
intertwined. When this happens, your idea can more readily manifest as reality
in their minds.<o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Storytelling
does not replace logical thinking. It supplements it by enabling us to imagine
new perspectives and new possibilities and ideally create inspiration for
change and innovation.<o:p></o:p></span></span></div>
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<span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><b><span style="line-height: 115%;">Stories provide continuity in our
lives</span></b><span style="line-height: 115%;">, conveying a
sense of where we been and where we could be. Storytelling brings people
together in a common perspective and stretches everyone’s capacity to empathize
with others and share experience.<o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Leaders like
Ronald Reagan, Martin Luther King Jr., Abraham Lincoln and Churchill knew the
power of a good story. They even took it a step further-by involving
communities of nations to improve their stories<b>. As a leader, are you making other people’s story better?<o:p></o:p></b></span></span></div>
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Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-75187562385104012822013-04-05T15:38:00.001-07:002013-04-05T15:38:51.678-07:00The best leaders are teachers<br />
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<b><i><span style="font-size: 14.0pt; line-height: 115%;">"As a leader, you
have to have a teachable point of view.” Jack Welch<o:p></o:p></span></i></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Trebuchet MS, sans-serif;">The days of
hoarding information for power are coming to an end. Leaders these days – the
good ones, anyway – are teachers. </span></span></div>
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<b style="color: blue; font-family: 'Trebuchet MS', sans-serif; font-size: 14pt; line-height: 115%;">The hallmark of great leaders and great companies
is their ability share what they know and reproduce who they are.</b></div>
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<span style="color: blue; font-family: 'Trebuchet MS', sans-serif; font-size: 14pt; line-height: 115%;">When we
think of people that impact our lives, we think of people who had the ability
to teach and create an environment of growth. Leaders must initiate growth by
becoming the teachers of today, because </span><b style="color: blue; font-family: 'Trebuchet MS', sans-serif; font-size: 14pt; line-height: 115%;">the leaders of tomorrow will be the
ones who keep growing and developing others.</b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Trebuchet MS, sans-serif;"><b>Our greatest
threat is satisfaction</b>. The failure to keep asking, “How can we improve?” can
mislead you to take a comfortable route and leave you behind your competition.<o:p></o:p></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Trebuchet MS, sans-serif;"><b>Teaching is what
separates great leaders from good ones</b>. Let’s think about it, teaching should
elevate your entire organization. </span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Trebuchet MS, sans-serif;">The goal is to pass on what you know so that
everyone can do more. It is the opposite of information hoarding. It is
empowerment. It is the ’loop closing’ stage in the development cycle.<o:p></o:p></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Trebuchet MS, sans-serif;">Leadership expert
Noel Tichy has taught about leadership and teaching in major corporations. Noel Tichy said, “A teachable point of view is
your opinion on what it takes to lead other people. It’s essentially your approach
to leadership.”<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Trebuchet MS, sans-serif;">Here are some suggestions on how to
become a leader/teacher:<o:p></o:p></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Trebuchet MS, sans-serif;">First, ask
yourself, <b>what do you wish to convey
about leadership</b>? What have you learned? Spend time preparing your message,
and most importantly, reflect upon key lessons you personally want to share, not
borrowed from a book or someone else’s presentation.<o:p></o:p></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Trebuchet MS, sans-serif;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Trebuchet MS, sans-serif;">Secondly,
ask yourself, <b>how do you want to deliver</b>
<b>your point of view to your audience</b>?
Some leaders prefer meetings. Some prefer one-on-one and others may prefer to
share stories with their team. Depending on the message you wish to deliver, it
can have the proper set up for your communication.<o:p></o:p></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Trebuchet MS, sans-serif;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Trebuchet MS, sans-serif;">Finally, <b>who is the audience to benefit from this
message</b>? Is it leaders at all levels? Peers or bosses? Just your direct
reports and team? Give thought to who might be interested and who will benefit
from your teachable point of view.<o:p></o:p></span></span></div>
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<span style="color: blue; font-family: Trebuchet MS, sans-serif;"><span style="font-size: 14.0pt; line-height: 115%;">Creating
your teachable point of view is a wonderful way to develop your team. For
starters, it will sharpen your own story telling skills, because to “teach”
something, you really have to know the content. </span><span style="font-size: 14pt; line-height: 115%;">But it’s
much more than that – <b>this really isn’t about you; it’s about your audience.</b>
Just think of how many people you can impact with your views on leadership.
<b>Develop your own point of view about what it takes to lead,</b> and start sharing
it in your organization.</span></span></div>
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Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-37210269336385247782013-04-02T09:38:00.000-07:002013-04-02T09:38:43.661-07:00six qualities of a leadership DNA<br />
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<span style="font-size: 14pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Leadership can
be different from person to person depending on their leadership make up. Each
one of us has a leadership DNA that consists of our experiences (leadership
learning), attitudes (philosophies) and how we want to make a difference in the
lives of others. (Relationships).</span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">I thought
about six universal leadership qualities that remain almost part of every
leader personal development. </span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Why development? Because every leader is on a
journey to expand their leadership make up throughout their lifetime.<o:p></o:p></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">It’s a
process that never stops as long as you are committed to relationships, big
dreams and significance. </span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">If you are continuously working on your leadership
DNA, you can always make an improvement.<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">So what are the six qualities of a
leadership DNA?<o:p></o:p></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Be committed to personal growth<o:p></o:p></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">As a leader
you have to be the very best that you can be, because you can’t lead anybody if
you can’t lead yourself. So you have to be honest with yourself about your good
qualities, your bad qualities and the things you need to work on. </span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Notice I
mentioned the word <b>committed. </b>Many
people get excited about starting to create a plan for growth, but only a few
stick it out for the long run. <o:p></o:p></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Make a daily
commitment to your dreams and potential. Jim Rohn said, “If you don't design
your own life plan, chances are you'll fall into someone else's plan. And guess
what they have planned for you? Not much.”<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Be committed to other people’s growth<o:p></o:p></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">The true
mark of a leader is how committed they are to the growth and development of
their team. Peter Drucker once said, “There is no success without a successor.” </span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">If someone asks, “who made an impact on your
leadership DNA?” you will probably think of someone that mentored and believed
in your potential. I think the day you developed someone and they advanced
their career is the day you need to celebrate the impact your leaderships has
made on another person’s career.<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Lead with your heart<o:p></o:p></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Leading with
the heart is difficult for many leaders. Some think it’s too soft and it comes
across as the “nice guy finish last” attitude. It doesn’t mean that you don’t
set expectations and standards. But if you lead with your heart, people figure
out whether you’re genuine, whether you’re real.<o:p></o:p></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Leading with
your heart is what I call authentic leadership. You have to be authentic and
genuine in your relationships with other people. Leading with the heart means
you care about those relationship and you want to bring the best in others.<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Trust the people you lead<o:p></o:p></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">This is
another difficult quality that many leaders struggle with. It’s really about
letting go, and allowing people to grow into leadership roles. At the end of
the day, it’s O.K. if they make a mistake or if they fall down. Because as
leaders, it’s your job to pick them back up.<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Be part of something memorable<o:p></o:p></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">People want
to be part of something memorable. People want to feel they are working toward
a big dream. As a leader, you must have a relentless vision that has a story to
tell. Great leaders want people to join them in their journey to make the
vision a reality. <o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Serving the people you lead<o:p></o:p></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: #351c75; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">It’s about
putting the cause before yourself, and a willingness to see it through. It’s
the way we live each day. My job is to lead and to make a difference. We have
to be the catalysts for change, to create an environment where people can grow
and prosper. It begins with a servant’s heart.<o:p></o:p></span></span></div>
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Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com3tag:blogger.com,1999:blog-800547429449218872.post-4274729908180884712013-03-24T20:26:00.002-07:002013-03-24T20:26:39.564-07:00How leaders can inspire a team synergy?<br />
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<b><span style="line-height: 115%;"><span style="color: blue;"><i><span style="font-family: Verdana, sans-serif;">“Synergy - the bonus that is achieved
when things work together harmoniously.” Mark Twain</span><span style="font-family: Georgia, Times New Roman, serif;"><o:p></o:p></span></i></span></span></b></div>
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<span style="font-family: Verdana, sans-serif;"><b><span style="line-height: 115%;">Some teams are basically a collection
of individuals; other teams are synergized</span></b><span style="line-height: 115%;">. </span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;">Whether you are a leader, a manager, a president or
vice president, a coach, a parent-your most important resource is your people.</span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;">A strong
company culture brings cohesiveness to the team. It is the team’s strength to
carry on a winning culture that creates a competitive advantage in the market. <b>A shared culture can provide a source of
pride in being unique and exceptional from other companies undefined team
culture</b>.<o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;">The leader
unifies the team members through an awareness of their common culture to uplift
everyone to a higher performance.<o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
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<b><span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;">So how can leaders create synergetic
teams in their culture?<o:p></o:p></span></span></b></div>
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<b><span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
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<b><span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><span style="color: blue;">The best teams have a mutual vision</span><o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;">Teams need a
shared vision in order to drive a shared winning culture. <b>Each person on the team must share the same vision and be passionate about where the
team is going</b>. The culture flows from the team’s vision toward a better
future. Without a collective vision, the team is going no-where or it will
focus on personal agendas which will hinder the team culture and progress.<o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
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<b><span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><span style="color: blue;">The best teams face challenges
together</span><o:p></o:p></span></span></b></div>
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<b><span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
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<span style="font-family: Verdana, sans-serif;"><b><span style="line-height: 115%;">The best teams are not frustrated by setbacks</span></b><span style="line-height: 115%;">. They are determined to come up with
a common objective to tackle the issues together. It does not mean everyone on
the team shares the same point of view but everyone understands the sacrifice they need to make in order to be a team player. The team agrees on the challenge and <b>set forth the energy to deal with the
setbacks together.<o:p></o:p></b></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><span style="color: blue;">The best teams raise the bar together</span><o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;">The best
teams continue to challenge themselves as they build momentum toward success<b>. A team must have a learning mindset to
make a commitment to stretch beyond their current realities</b>. The best teams
look at yesterday’s success as part of the journey to tomorrow’s better performance.
Success is never final. The best teams build on everyone success and opportunities
to improve.<o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
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<b><span style="line-height: 115%;"><span style="color: blue; font-family: Verdana, sans-serif;">The best teams focus on what’s right
with each other<o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Verdana, sans-serif;">The best
teams recognize every person’s added value to the company culture. Everyone
plays a role and can make a contribution. We just have to focus and build on
the strengths of each other. <b>The best
teams are not a collection of the best people or the best talent but the best
roles that can make a group of people succeed.<o:p></o:p></b></span></span></div>
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<a href="http://2.bp.blogspot.com/-aMVM56LEXrE/UU_BefXD8rI/AAAAAAAAAS0/2eEap8bJ9yY/s1600/teamwork+(1).jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="200" src="http://2.bp.blogspot.com/-aMVM56LEXrE/UU_BefXD8rI/AAAAAAAAAS0/2eEap8bJ9yY/s400/teamwork+(1).jpg" width="400" /></a></div>
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Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-33817582186655188172013-03-12T14:42:00.002-07:002013-03-12T14:42:22.706-07:00Leadership Conversations<br />
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<b><i><span style="line-height: 115%;"><span style="color: blue;">“Share what you care
about and stop telling people why they should change. Start talking about what
is important to you and your team. Be honest; speak from your heart.” Richard
H. Axelrod<span style="font-size: medium;"><o:p></o:p></span></span></span></i></b></div>
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<b><i><span style="line-height: 115%;"><br /></span></i></b></div>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-prUfv8_spdM/UT-gwx5eqbI/AAAAAAAAAR8/_ir9PsQhqiY/s1600/Conversations-with-business-owners.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="327" src="http://1.bp.blogspot.com/-prUfv8_spdM/UT-gwx5eqbI/AAAAAAAAAR8/_ir9PsQhqiY/s400/Conversations-with-business-owners.jpg" width="400" /></a></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">Enormous
amount of money is spent every year by companies on leadership development.
Many companies and managers assume these programs will “fix’ their leadership
challenges without a strong implementation on a daily basis. I believe that <b>daily leadership communication is at the core of what needs changing in
leadership development.<o:p></o:p></b></span></span></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">We can add
value to leaders by showing the value of teamwork through leadership
conversations. As leaders, if we want a culture of collaboration and
partnership, we need to experience our dialogue with one another on a daily
basis.<o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;"><br /></span></span></b></div>
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<b><span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">What are the benefits of Leadership
Conversations?<o:p></o:p></span></span></b></div>
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<b><span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">Trust<o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">A great way
to increase and foster more trusting relationships with others is through daily
leadership conversations. These conversations <b>are open, honest and constructive to help people find a two-way
feedback loop</b>. <o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">Every
leadership conversation cannot be a monologue. Too often leaders assume they
have the right perspective and by being open and honest, they forget there is
another person in front of them that can be as open and honest and share great
things.<o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">Growth<o:p></o:p></span></span></b></div>
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<b><span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;"><br /></span></span></b></div>
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<span style="color: #990000; font-family: Verdana, sans-serif;"><b><span style="line-height: 115%;">Leadership conversations should be
about what’s going right and how can we grow better from our experiences</span></b><span style="line-height: 115%;">. </span></span></div>
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<span style="color: #990000; font-family: Verdana, sans-serif;"><span style="line-height: 115%;"><br /></span></span></div>
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<span style="color: #990000; font-family: Verdana, sans-serif;"><span style="line-height: 115%;">Often times, leaders underestimate
the power of positive and encouraging communication with their teams. People need
more hope and more than anything else; people want to hear the music of
positive language in their life. <o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">Many people
are hungry for encouragement and a pad on the back. We sometimes thrive on
negative news that we really need to try <b>to
fulfill people’ lives with positive news and a fresh perspective for their
future.<o:p></o:p></b></span></span></div>
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<br /></div>
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<b><span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">Accountability<o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">Leadership
conversations are not always warm and fuzzy. However, they are completing a
full circle when we share accountability for our actions. Leadership is about responsibility as much as
growth and development of our team. <b>We
cannot lead effectively without taking personal accountability for our results
and actions. </b>These conversations reveal the inside victories we all need to
become a better person and a better leader. It helps everyone take a better
perspective to evolve as a leader and become someone that is <b>open to learning.<o:p></o:p></b></span></span></div>
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<b><span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">The future<o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">Often times
we like to dwell on the past and the current situation in almost everything we
do. Leaders can lead better discussions and engage through a meaningful
dialogue about the future with their teams. <o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">You will be
amazed as a leader as you will begin to understand and listen to your team
perspectives. The leadership conversation is all about taking the collective
journey to shape the future together with other people.<o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;"><br /></span></span></b></div>
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<b><span style="line-height: 115%;"><span style="color: #990000; font-family: Verdana, sans-serif;">Create a better future not only for
yourself and the company but also for your people.<o:p></o:p></span></span></b></div>
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Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-29788347893556997802013-03-07T14:48:00.000-08:002013-03-07T14:48:04.119-08:00The Three Levels of Developing Leaders<br />
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><i><span style="color: blue;">“Leaders don’t create followers, they
create more leaders.” Tom Peters</span></i><o:p></o:p></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-3QLXit2XjyI/UTkYu0Sd6YI/AAAAAAAAARg/FR4YqWCeYqU/s1600/crop380w_mentors2.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="262" src="http://3.bp.blogspot.com/-3QLXit2XjyI/UTkYu0Sd6YI/AAAAAAAAARg/FR4YqWCeYqU/s400/crop380w_mentors2.jpg" width="400" /></a></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">A great
leader is someone who develops the next generation of leaders. Do you discover the potential leaders on your team? </span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">Ralph Nader said, <b>“The function
of leadership is to produce more leaders, not more followers.</b>”<o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">The purpose
of leadership today is to help unlock the abilities of everyone who can make a
positive difference in the lives of others.<o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><b>How can we
as leaders help people grow and develop to the next level? </b>Development helps to
nurture the garden of people in our organization.<o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">As leaders we have to ask ourselves, <b>“Is
anyone better because of the value we added to their potential?</b>” That’s the
question that every leader needs to reflect upon at the end of the day. </span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">The joy
of dedicating your time and efforts to help another person succeed is the
leader foremost responsibility.<o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><b>Let’s think
of the three levels of developing the potential leaders on our team:</b><o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></span></b></div>
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<b><span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">Create partnerships<o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">Remember as
a leader who wants to foster a motivating environment, you have to create an environment
of partnership and shared leadership. <b>People like to be part of a big cause
that rallies everyone on the team</b>. The days of one person navigating the ship
are long gone. <o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">Everyone
plays a role in the organization success. It’s up to the leader to find the true
partnerships to accelerate the growth of the people on their team. When a group
of people work together to achieve a common goal, the journey is worthwhile for
everyone. <b>Invite people to the journey of better leadership.</b><o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></span></b></div>
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<b><span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">Embrace Dialogue on challenging
issues<o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">As we develop
leaders, we need to confront the truth together with others. We must have an
intense dialogue to confront and seek answers together as a team of leaders. <b>We
don’t always have the best answer and we need to look for ways to involve
others to share their point of view</b>. The whole is always better than its parts
as the saying goes.<o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">Challenge the status quo together<o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">Once we have
the partnership and the dialogue, we are ready to tackle the issues of the day.
Why is challenging the status quo part of the leadership development? Many
leaders today are frustrated because they find themselves alone at the top
without realizing how to develop people to join them in wrestling with the big
issues of the day. <o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><b>As a leader,
we need to embrace and expose potential leaders to the same issues and
headaches we face on a daily basis.</b> Some will argue that not everyone can man
up to the task, but we learned from our experience that we needed to step into
the fire without knowing or having the answers to every problem. we developed
through those experiences that made us better leaders.<o:p></o:p></span></span></div>
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Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com6tag:blogger.com,1999:blog-800547429449218872.post-56725649241863415042013-02-25T01:57:00.000-08:002013-02-25T01:59:10.276-08:00How leaders create shared meaning<br />
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<i><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">“<b>It is
not what we get. But who we become, what we contribute... that gives meaning to
our lives.” Tony Robbins</b></span></i><span style="font-family: Georgia, 'Times New Roman', serif; font-size: large;"><o:p></o:p></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-EtXAxnUHHLo/USsxAqdTkTI/AAAAAAAAARI/s2j5rXSHpbY/s1600/group.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="217" src="http://3.bp.blogspot.com/-EtXAxnUHHLo/USsxAqdTkTI/AAAAAAAAARI/s2j5rXSHpbY/s320/group.jpg" width="320" /></a></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Humans
have a great need for relationships and meaningful lives. We seek to connect
with each other to discover more meaningful connections. People everywhere are
longing for new ways to work together as a collaborative community.</span></div>
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<br /></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">As
leaders, we need to find ways to help people contribute, create and care about
each other. Leaders have to find the passion in the best of each person they
lead. We need to invite people to greatness. </span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;"><b>How do we create organizations
that welcome people’s creativity, contribution and caring?</b><o:p></o:p></span></div>
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<b><span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Creativity<o:p></o:p></span></b></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">We live
in a world of continuous change. Human creativity and commitment to innovation
is critical to a competitive edge. Leaders must encourage people to get engaged
with meaningful issues to bring solutions to problems. </span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Leaders have to find out
what people in their organizations are talking about and spend their energy on.
By listening and taking part in these conversations, leaders can re-energize
the creative spirit of every individual on their team to solve problems.<o:p></o:p></span></div>
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<br /></div>
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<b><span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Contribution<o:p></o:p></span></b></div>
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<br /></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Everyone
matters. Everyone can make a contribution. Sometimes when we think of
contribution, we underestimate the small meaningful part people have in our
organization. We may not notice because the person is not recognized in the company’s
newsletter or the person does not lead a large group. The truth is, everyone
makes small difference in someway to serve the entire whole. <o:p></o:p></span></div>
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<br /></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Leaders
must go out of their way to recognize these small contributions people make. A
great way to recognize is practicing management by walking around. You will
begin to notice the small efforts everyone makes on a daily basis.<o:p></o:p></span></div>
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<br /></div>
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<b><span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Caring<o:p></o:p></span></b></div>
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<br /></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Leaders must
find ways to engage in the intentional
search for human goodness. Leaders can find ways to create new ways of working
together for more harmonious relationships. It’s a great opportunity that
supports teams, foster collaboration and more participative processes. </span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">We need
to know that our work can contribute to helping everyone on our team. When people
feel cared for, their stress is reduced
and they contribute more to the organization. <o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal">
<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">The way
to create this harmonious participative culture, is by showing we care. We must
show understanding and try to relate in some way to encourage more feedback to
all people. </span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;"><b>People share more when they feel cared for by their leader.</b><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal">
<br /></div>
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<br /></div>
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<br /></div>
Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-36438878485882658312013-02-18T01:07:00.001-08:002013-02-18T01:07:31.566-08:00The Four Pillars of Encouraging Leadership<br />
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<b><i><span style="font-family: Verdana, sans-serif;">“Humans need encouragement as much as plants
need water. We constantly encourage or discourage those around us and thereby
contribute materially to their greater or lesser ability to function.” Rudolf
Dreikurs</span></i></b></div>
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</div>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://2.bp.blogspot.com/-u_Ym1JDD2vI/USHuhBkLTaI/AAAAAAAAAQw/DsN2G38A4GI/s1600/happy+people.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="266" src="http://2.bp.blogspot.com/-u_Ym1JDD2vI/USHuhBkLTaI/AAAAAAAAAQw/DsN2G38A4GI/s400/happy+people.jpg" width="400" /></a></div>
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<span style="color: blue; font-family: Georgia, 'Times New Roman', serif; font-size: large;">To encourage is to be a
leader who makes a difference by manifesting a positive belief in others. </span></div>
<br />
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">The
value of encouragement is often taken for granted or sometimes missed because
it tends to be communicated in private rather than public. </span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">The encouraging
leader builds people up. They focus on the resources that can bring
contribution to their organizations. Encouraging leaders remove the blocks to
develop their teams and make everyone a winner.</span></div>
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<br /></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;"><b><i>Here are some great ways to help
leaders become more encouraging</i></b><b><i>:<o:p></o:p></i></b></span></div>
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<br /></div>
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<b><span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Identify positive potential in every person and
every situation<o:p></o:p></span></b></div>
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<br /></div>
<div class="MsoNormal">
<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">To be more encouraging, we
have to see the potential in others. Everyone has something unique about them that
we need to discover on a daily basis. It requires an effort and interest on our part as leaders as we begin the journey of learning more about our team's potential. </span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">It
begins with a mind-set that says “I want to learn more about this person.”
Encouraging leaders have a positive outlook toward life and what other people bring to life.<o:p></o:p></span></div>
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<br /></div>
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<br /></div>
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<b><span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Communicate recognition, progress and contributions<o:p></o:p></span></b></div>
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<br /></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">One of the great ways to
uplift the morale in any organization is to communicate how much we value other
people’s contributions. We must also continuously recognize any progress and
development toward the company mission. </span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">If we take the time to communicate and
recognize our teams, we communicate how much we care. We communicate how much
they mean to us because we can not succeed without them.<o:p></o:p></span></div>
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<br /></div>
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<b><span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Communicate in a language of collaboration and
cooperation<o:p></o:p></span></b></div>
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<br /></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Leadership today is about
how we share power together with others. How do we share it responsibly? We
facilitate open, honest communication to create better collaboration and
cooperation. </span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Encouraging leaders understand the power of We. It is the power of
a team. Leadership by encouragement happens when people want to share ideas
together and build relationships with another. <o:p></o:p></span></div>
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<br /></div>
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<b><span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Encouraging leaders are committed to coaching and
360 degree feedback<o:p></o:p></span></b></div>
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<br /></div>
<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Part of building people up is on-going
dedication to be a teacher, a guide to our teams. We set valuable time to
develop and mentor through our commitment to their success. </span><br />
<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span>
<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">This is a great way
to add value to your team as you can show how much you want your team to
flourish. In addition, encouraging leaders welcome feedback from everyone on
their team to help build trust and encourage open feedback all the way around</span>Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com1tag:blogger.com,1999:blog-800547429449218872.post-52901186571049412182013-02-09T02:45:00.000-08:002013-02-09T02:45:07.066-08:00Communicating Together<br />
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<span style="font-family: Calibri;"><span style="font-size: large;">“</span></span><span style="font-family: Calibri;"><span style="font-size: large;">To communicate means to build together, to think
together, to partake together, and to create together.” J. Krishnamurti</span><o:p></o:p></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://2.bp.blogspot.com/-JFB4Rq-Mz4g/URYnExNa_4I/AAAAAAAAAQY/-VDJpaiSNq4/s1600/iStock_000012107875XSmall2.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="212" src="http://2.bp.blogspot.com/-JFB4Rq-Mz4g/URYnExNa_4I/AAAAAAAAAQY/-VDJpaiSNq4/s320/iStock_000012107875XSmall2.jpg" width="320" /></a></div>
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<br /></div>
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<span style="color: blue; font-family: Georgia, 'Times New Roman', serif; font-size: large;">Communication is an
integral part of our leadership ability to build and connect with our team to
encourage better relations. </span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif;"><span style="font-size: large;"><br /></span></span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif;"><span style="font-size: large;"><br /></span></span></div>
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<span style="color: blue; font-family: Georgia, 'Times New Roman', serif; font-size: large;">When a leader communicates
effectively, everyone shares the same vision and the goals of the organization. </span><span style="color: blue; font-family: Georgia, 'Times New Roman', serif; font-size: large;">The employees understand how
they affect the results of the organization because it’s been communicated together</span><span style="color: blue; font-family: Georgia, 'Times New Roman', serif;">.</span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></div>
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<span style="font-family: Calibri;"><o:p></o:p></span></div>
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</div>
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<span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><b><span style="color: blue;">Here are some great ways to
communicate together</span> </b></span><span style="font-family: Calibri;"><o:p></o:p></span></div>
<br />
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<br /></div>
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<b><span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Share<o:p></o:p></span></b></div>
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<br /></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">The leader-communicator
understands the need for sharing important information with his/her team. The
leader’s ability to prolong trust and credibility is critical for success. </span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">A
great way to help drive trust and credibility is to consistently share
information to help your team understand the vision and the purpose of your
organization. When the leader shares information, people feel more connected as
it will encourage a two-way dialogue.<o:p></o:p></span></div>
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<br /></div>
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<b><span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Involve <o:p></o:p></span></b></div>
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<br /></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">The leader-communicator
invites people to take part in the day to day communication process. Leaders
turn to others for suggestions and ideas to take the organization to a higher
level. Involving people is a great motivator because everyone matters and
everyone can make a difference. Leadership is understanding people and
involving them to help you do a better job.<o:p></o:p></span></div>
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<br /></div>
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<b><span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Listen<o:p></o:p></span></b></div>
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<br /></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">The leader-communicator
ability to listen is another area of helping people share what’s on their mind.
It’s a golden opportunity to connect by doing less of the talking and just
hearing people’s stories they wish to tell. Listen with empathy to make people
feel understood and always appreciate their thoughts and suggestions. It’s
another way to make an emotional deposit in our communication. <o:p></o:p></span></div>
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<br /></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Carmine Gallo, a
communication coach suggests another way to encourage listening:” Asking
questions makes them feel as though their opinions count. In a business
setting, ask questions that move the conversation forward and that give you
another opportunity to listen to the speaker. And don't interrupt when your
question is being answered!”<o:p></o:p></span></div>
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<br /></div>
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<b><span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">Be open<o:p></o:p></span></b></div>
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<br /></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">The leader communicator
must be open to feedback from everyone on their team. As more and more
companies flatten their organizations charts, the more open leadership has
become. Be open in a way that helps you discover a new perspective. It can be
valuable to your growth and potential as a leader because you are willing to be
vulnerable to hear the truth. </span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">As Rick Warren said, “The moment we stop
learning, is the moment we stop leading.” </span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="color: blue; font-family: Georgia, Times New Roman, serif; font-size: large;">The best Leaders are the best
Learners. I believe that we can learn to lead, and that we
can become better leaders tomorrow, than we are today.<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: #ffd966; border: 0px; color: #373737; line-height: 24px; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><b>What suggestions would you give a leader to become a better communicator? What have you done that has been effective in communicating to a team?</b></span></span></div>
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Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-44894998689128737482013-02-04T13:48:00.002-08:002013-02-06T01:49:45.693-08:00Are you a customer service Rock Star?<br />
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<div class="separator" style="clear: both; text-align: center;">
<a href="http://2.bp.blogspot.com/-JLg94c6p0yo/URAtnmaA9iI/AAAAAAAAAQA/-eG6q5sr-SU/s1600/RS_2.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="93" src="http://2.bp.blogspot.com/-JLg94c6p0yo/URAtnmaA9iI/AAAAAAAAAQA/-eG6q5sr-SU/s400/RS_2.jpg" width="400" /></a></div>
<br />
<span style="color: blue;"><span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">When we
think about Rock Stars, we think about superstar performances. We get excited and </span></span><span style="font-family: Georgia, Times New Roman, serif;"><span style="font-size: 19px; line-height: 21px;">enthusiastic,</span></span><span style="font-family: Georgia, 'Times New Roman', serif; font-size: 14pt; line-height: 115%;"> telling everyone how delightful the experience was.</span></span><br />
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</div>
<span style="color: blue;"><span style="font-family: Georgia, 'Times New Roman', serif; font-size: 14pt; line-height: 115%;"><br /></span></span></div>
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<span style="color: blue; font-family: Georgia, 'Times New Roman', serif; font-size: 14pt; line-height: 115%;">How can we
create the same energy and excitement for our customers?</span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">Here are few ways to become a
customer service rock star today:<o:p></o:p></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">Everyone is a VIP<o:p></o:p></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif;"><span style="font-size: 14.0pt; line-height: 115%;">Everybody
likes to feel important. Treat everyone like a VIP. VIP stands for- Very
Important Person. Mary Kay Ash, the founder of Mary Kay Cosmetics said it best,</span>
“E<span style="font-size: 14.0pt; line-height: 115%;">veryone has an invisible sign
hanging from their neck saying, Make me feel important.”<o:p></o:p></span></span></div>
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<br /></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">A customer is our best friend. How would you
treat your best friend? Making people feel important and appreciated for their
business is so critical now adays that I think some places take it for granted. </span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">First impressions are lasting impressions. Without making that customer feel
important, the memory is lost forever.<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">Remember their name<o:p></o:p></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">Remembering
someone’s name is another forgotten virtue of customer service. Everyone likes
to hear their name. Dale Carnegie in his most influential book, How to Win Friends and Influence People, said “Become genuinely interested in other
people. Smile. Remember that a man's name is to him the sweetest and most
important sound in the English language.” <o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">When you use the
customer name, you communicating their worth. You are essentially communicating
on a personal and unique level to that person by using their own name. It goes along way
because the customer feels you took the time to remember them as a person, rather than another number.<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">Connect and relate<o:p></o:p></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">Maya Angelou
poet and author said, “People may not remember exactly what you did, or what
you said, but they will always remember how you made them feel.” That’s the best way I can describe connecting
and relating with the customer. If you engaged and took the time to listen and
connect on a genuine level, they will come back for more and more. Why? It’s
how you made them feel. You created an emotional connection that adds value.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">Surprise and Delight<o:p></o:p></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">Being a
customer service rock star is like magician. You have to know when to use your
bag of tricks to WOW someone today. I call it Surprise and Delight. Maybe it’s
the AHA moment. These are moments that the customer service rock star goes the
extra mile to deliver the unexpected. <o:p></o:p></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">You created
a memorable moment for the customer and they rave about it to everyone they
know. Chip R. Bell, a customer service author and consultant said, “Customer
delight comes from doing the little things that customers don’t expect but will
certainly remember.”<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">A warm farewell<o:p></o:p></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">Too often we
assume that the customer is satisfied once the customer experience is almost over.
As a customer service rock start, the last interaction has to be just as
memorable and important as the first one by reassuring the relationship with the
customer. <o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">This is the
golden opportunity to hear the customer feedback. Make your customer feel
comfortable to share their experiences with you and also wish them a warm goodbye.
Above all, thank them for their being a customer. Walt Disney said,” Good bye
may seem forever. Farewell is like the end, but in my heart is the memory and
there you will always be.”<o:p></o:p></span></span></div>
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Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-2233180227595444822013-02-04T08:28:00.001-08:002013-02-04T09:12:28.021-08:00Do you lead with your heart?<br />
<div class="MsoNormal">
<span style="font-family: Georgia, Times New Roman, serif;"><b><span style="line-height: 115%;">"Leadership must be based on
goodwill.</span></b> <b><span style="line-height: 115%;">It means sincere and wholehearted
commitment to serving others. We need leaders that are men of the heart .” Admiral
James B. Stockdale<span style="color: blue; font-size: medium;"><o:p></o:p></span></span></b></span></div>
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<span style="color: blue; font-family: Georgia, Times New Roman, serif;"><b><span style="line-height: 115%;"><br /></span></b></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/--w5BrtQgDqw/UQ_gn67kjcI/AAAAAAAAAPo/xz0YsebyCjM/s1600/heart_228_196.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="http://4.bp.blogspot.com/--w5BrtQgDqw/UQ_gn67kjcI/AAAAAAAAAPo/xz0YsebyCjM/s1600/heart_228_196.jpg" /></a></div>
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<span style="color: blue; font-family: Georgia, 'Times New Roman', serif; font-size: 14pt; line-height: 115%;">Great
leaders serve with their hearts. They understand the value of service to
others. Leaders who lead with their heart are very special to another person. Leaders with a heart, invest in their people as it supports an effective potential
for growth.</span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">What are some of the
characteristics of a leader with a heart?<o:p></o:p></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">They genuinely like people<o:p></o:p></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">Leaders who
have a heart must be interested in people. They genuinely care and reach out
to get to know each person on a personal level. They get their energy and
inspiration from the people they meet through sincere conversations and create
an emotional bond with another person. Leaders attract other people by their
sense of being genuine with others.<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">They take action when needed<o:p></o:p></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">Leaders are
action-oriented. They are constantly moving forward to improve the status quo.
Once their vision is articulated and shared with the team, action is critical
to make things happen quickly. They also inspire other people to take action as
part of everyone’s contribution to the whole.<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">They are empathetic<o:p></o:p></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">Leaders who
have a heart, want to understand people better. They want to understand
people’s struggles and personal longings to uplift people’s spirits. Empathy is
a great way to heal and connect as we build relationships with other people. Leaders
who have a heart, care enough to feel and listen for a meaning.<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">They want to help<o:p></o:p></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">Leaders who
have a heart, really have a deep desire to help other people. On this level,
leaders create significance bigger than themselves. As leaders, they want to
help in any possible way. It’s a great moment to build credibility as leaders
and roll-up our sleeves to be there and offer assistance to the team.<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">They anticipate Needs<o:p></o:p></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">Leaders who
have a heart, always look ahead and try to anticipate the needs of other
people. By anticipating people’s needs, leaders create an environment of
treating everyone as a loyal internal customer. Anticipating is a great way to
exceed everyone’s expectations on your team.<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">They take time to listen<o:p></o:p></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">Leader who
have a heart, make a commitment to their teams by taking time to listen. Listening
helps people discover who they are in a way that encourages everyone to be
heard. Everyone has a voice and leaders continuously cultivate and seek
feedback from others as an integral part of a team development.<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">They serve others<o:p></o:p></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue; font-family: Georgia, Times New Roman, serif;">Leaders who
have a heart, put other people first. They are here to take care of their
people’s needs before theirs. They serve by modeling the way as they
continuously adding value to their people and add more significance to their
lives.<o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">“Leaders should
influence others. In such a way that it builds people up, encourages and
educates them so they can duplicate this attitude in others.” Bob Goshen</span><i style="font-size: 14pt;"><o:p></o:p></i></span></b></div>
Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com1tag:blogger.com,1999:blog-800547429449218872.post-19047480400644043412013-02-01T14:12:00.001-08:002013-02-01T14:12:51.469-08:00What do you have to do before you can lead others?<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-qX78x8PbTas/UQw9hEaGFNI/AAAAAAAAAPQ/LQs7L3JcWQ8/s1600/Ready_to_Be_Leader.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="145" src="http://1.bp.blogspot.com/-qX78x8PbTas/UQw9hEaGFNI/AAAAAAAAAPQ/LQs7L3JcWQ8/s400/Ready_to_Be_Leader.png" width="400" /></a></div>
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<br /></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;">Who is the
first person we need to lead? To lead others, we must first lead ourselves.
Self- leadership is the essence of character growth that begins with oneself
and overtime serves others. </span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;">Jim Rohn, American entrepreneur, author and leadership
speaker said, "The greatest gift you can give to somebody is your own
personal development."<o:p></o:p></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;">Few leaders
are successful unless they pursue personal growth toward leading themselves.
They understand that in order to help, invest and develop others, they must
invest in their own development as a leader. People are not better unless you
become better.<o:p></o:p></span></span></div>
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<br /></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;">Here are
some great ways of how you can invest in your development as a leader and
remember-It’s a life long journey that we all must take to create significance for others.<o:p></o:p></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;"><br /></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;">Lead yourself through learning<o:p></o:p></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;"><br /></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;">Become a
life-long learner. Leaders have a beginner’s-mind set. They have a passion and
commitment for discovering something new about themselves and other people. You
cannot truly lead yourself if you are not learning. Avoid the foolish mistakes of thinking you
have nothing to learn. Read books,
attend seminars, visit great places, and secure a mentor. Always practice the
discipline of continued learning.<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;"><br /></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;">Be in a growth environment<o:p></o:p></span></span></b></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;"><br /></span></span></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;">As leaders,
we don’t grow unless we are part of a growth-environment. Are we continuously stretching?
Are we continuously challenged to show leadership and concern for others? Take
on project or an assignment you have not tried before and make contribution. Get
uncomfortable and try discovering something new. Ask yourself, am I part of an environment
that allows me to stretch my boundaries to become a better leader and serve
others.<o:p></o:p></span></span></div>
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;">Be Creative and Innovative<o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;">As leaders,
we constantly must to seek ways to improve and be creative. Leadership is changing
as more and more people are sharing new information and new ideas with each
other. It creates an opportunity for leaders to think of new ways of leading
people. Leading people today is not the same as it was twenty or even ten years
ago. Generation Y’s are part of the new working landscape and leaders have to
adopt a new mind-set to lead effectively. Leadership has become more relational
and shared, so we have to reinvent ourselves to keep up with new landscape.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;"><br /></span></span></div>
<div class="MsoNormal">
<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;">Be Accountable for your personal
development<o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;">If you want
results, you have to be accountable. Success of failure begins with your
ability to hold yourself to higher standard and have the courage to be honest
with yourself. Being accountable does not mean being hard on ourselves. It
simply means we are humble enough to admit our mistakes and learn from them.
Zero Dean said, “To admit that you made a mistake, is to declare that you are
wiser now than you were before.”<o:p></o:p></span></span></div>
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<br /></div>
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<span style="color: blue;"><b><span style="font-size: 14.0pt; line-height: 115%;">“Be a student. Stay open and willing
to learn from everyone and anyone. Being a student means you have room for new
input.</span> </b><b><span style="font-size: 14.0pt; line-height: 115%;">When you know in your heart that
every single person you encounter in your lifetime has something to teach you,
you are able to utilize their offerings in a profound way.”</span> </b></span></div>
<div class="MsoNormal">
<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="color: blue;">Wayne W Dyer</span><o:p></o:p></span></b></div>
Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com1tag:blogger.com,1999:blog-800547429449218872.post-78004606438129713382013-01-29T15:07:00.001-08:002013-01-29T15:07:13.020-08:00The Five Ws of Communication<br />
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<b><span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">"The basic building block of
good communications is the feeling that every human being is unique and of
value."</span><o:p></o:p></span></b></div>
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</div>
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</div>
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<a href="http://4.bp.blogspot.com/-2DLqoH9ywNE/UQhVbTOIi6I/AAAAAAAAAO4/m652eTCvvE8/s1600/Business+people+communicating.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="212" src="http://4.bp.blogspot.com/-2DLqoH9ywNE/UQhVbTOIi6I/AAAAAAAAAO4/m652eTCvvE8/s320/Business+people+communicating.jpg" width="320" /></a></div>
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<span style="font-family: Georgia, 'Times New Roman', serif; font-size: 14pt; line-height: 115%;"><br /></span></div>
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<span style="font-family: Georgia, 'Times New Roman', serif; font-size: 14pt; line-height: 115%;">Teams get
their work done through on going communication. The growth of technological
options has made communication today easier and faster than ever.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia, 'Times New Roman', serif; font-size: 14pt; line-height: 115%;">As people
spend more time communicating with each other, the more opportunity there is to
look at how to make communication more effective.</span></div>
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<span style="font-family: Georgia, 'Times New Roman', serif; font-size: 14pt; line-height: 115%;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Georgia, 'Times New Roman', serif; font-size: 14pt; line-height: 115%;">A good way
for leaders to reflect on how effective their communication is to try </span><b style="font-family: Georgia, 'Times New Roman', serif; font-size: 14pt; line-height: 115%;">the Five Ws of communication</b><span style="font-family: Georgia, 'Times New Roman', serif; font-size: 14pt; line-height: 115%;">:</span></div>
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<b><u><span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></u></b></div>
<div class="MsoNormal">
<b><u><span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Who<o:p></o:p></span></span></u></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Who is
responsible to communicate and ensuring appropriate team dialogue? Everyone on
the team should feel they have a responsibility to communicate whether in group
settings or individual setting. It should be an on- going collective effort to
maximize everyone’s voice. </span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">This can be done in several ways through face to face
meetings, virtual meetings and just informal conversations throughout the
organization. Everyone matters. Leaders have to responsibility to ensure
everyone is an active participant by sharing a united voice.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<b><u><span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></u></b></div>
<div class="MsoNormal">
<b><u><span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">What<o:p></o:p></span></span></u></b></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">What
information is essential to communicate with the team? Teams need to ensure
they stay on track with the priorities of the company goals and strategies. Excessive communication can sometimes side-track
the team’s overall focus. </span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">With the WHAT communication, leaders need to remember
to share relevant information with their team to ensure people are digesting
the information that helps the company grow and continue to have sustainability
in the market place. Everyone on the team must have awareness to the key
objectives of the culture and the organization, so they can deliver the
expected results.<o:p></o:p></span></span></div>
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<b><u><span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></u></b></div>
<div class="MsoNormal">
<b><u><span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Where<o:p></o:p></span></span></u></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Where should
communication occur to be most effective? In the last several years with
communication tools available at our disposal, we find several ways to choose
where we communicate. </span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Most people consider face-to face interactions effective
to virtual interactions because it allows people to understand the person fully
as body language has a big factor for a meaningful dialogue.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">But as
companies going global, virtual meetings are also important means to deliver
company strategies to a wider audience. Leaders embrace all forms of
communication and the ability to utilize multiple sources to communicate their
messages across the globe. It’s an opportunity to learn more about your team as
people and connect to ensure everyone is on the same page.<o:p></o:p></span></span></div>
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<b><u><span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></u></b></div>
<div class="MsoNormal">
<b><u><span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">When<o:p></o:p></span></span></u></b></div>
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<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Another
important aspect of effective communication is how often people on teams should
communicate. Communicating on a regular basis helps teams to keep everyone in
the loop of what’s going on around the organization. </span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">The “No news is good news”
expression should not apply here. As leaders, we want people to be in the know
on a regular basis even when the company doesn’t have big news to share with
everyone. It’s a great opportunity for leaders to continue the dialogue on a
daily basis and keeping people informed or share a perspective.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<b><u><span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></u></b></div>
<div class="MsoNormal">
<b><u><span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Why<o:p></o:p></span></span></u></b></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">The why is
probably the most important W of all communication. The WHY of communication
helps people connect better to understand each other point of view. </span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: 14.0pt; line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">Team
communication is more effective when people can articulate and share stories to
support their communication. When leaders provide a sense of purpose through
their communication, the better the team engagement toward the company goals.<o:p></o:p></span></span></div>
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<br /></div>
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<br /></div>
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<br /></div>
<div class="MsoNormal">
<br /></div>
Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-4767872843001300782013-01-26T22:45:00.002-08:002013-01-26T22:45:50.671-08:00The key to influencing is understanding others<br />
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<span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">As
leaders, we all want to have positive influence in our personal and
professional life. How do we morally and ethically influence the lives of
others in a positive way?<o:p></o:p></span></span></div>
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</div>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-S6-s9VCiZNc/UQTM4PRMK6I/AAAAAAAAAOU/ScyJD3KR8kM/s1600/influence+(1).jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="320" src="http://4.bp.blogspot.com/-S6-s9VCiZNc/UQTM4PRMK6I/AAAAAAAAAOU/ScyJD3KR8kM/s320/influence+(1).jpg" width="212" /></a></div>
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<span style="font-family: Calibri, sans-serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="font-size: large;"><span style="font-family: Calibri, sans-serif;">The
late </span><b style="font-family: Calibri, sans-serif;">Stephen Covey once said, “The key
to human influence is first to be influenced—first understand, before seeking
to be understood. People are only open to influence when they feel understood.”</b></span></div>
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<br /></div>
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<span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">When
we think about influence, we think how to communicate our own message first. We
want to make sure people understand our vision and expectations first. But
influence, can be viewed as a communication process that seeks to understand another
point of view and concerns before ours.<o:p></o:p></span></span></div>
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<br /></div>
<div class="MsoNormal">
<span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">When
we first seek to understand another person, we are first influenced by their
feedback and point of view. By doing so, we empower them to articulate their
views and concerns because we care to listen to their story. Their story
becomes part of our story as we share a common ways to achieve success
together.<o:p></o:p></span></span></div>
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<br /></div>
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</div>
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<span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">As
Covey mentioned in his powerful statement, <b>people
will be more open and receptive when you are willing to find out more about
them and their story.</b> To communicate effectively, we also have to be
empathetic and listen deeply to understand people better. As leaders we must
make time to listen, ask questions and walk along side with the people on our
team.<o:p></o:p></span></span></div>
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<br /></div>
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<span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">The
best way to reach out and influence others is to understand who they are as
humans:<o:p></o:p></span></span></div>
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<br /></div>
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<b><span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">What makes them
excited? <o:p></o:p></span></span></b></div>
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<b><span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">What drives them?<o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<b><span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">What makes them go
the extra mile? <o:p></o:p></span></span></b></div>
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<b><span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">What can we do help
with their concerns?<o:p></o:p></span></span></b></div>
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<br /></div>
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<span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">Good
leaders sense others' feelings and adjust their approach to match the
audience's ability to receive their message. Leaders use their emotional
understanding to influence others in positive ways because it creates a significant
relationship.<o:p></o:p></span></span></div>
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<br /></div>
<div class="MsoNormal">
<span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">We
begin our communication with the intent to understand, instead of the intent to
respond. We need to empathize as we build our relationships together because
when we communicating with one another, we want to be sincere and completely
present.<o:p></o:p></span></span></div>
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<br /></div>
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<span style="font-size: large;"><b><span style="font-family: Calibri, sans-serif;">Here are few ways
to understand and care</span></b><span style="font-family: Calibri, sans-serif;">:<o:p></o:p></span></span></div>
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<br /></div>
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<b><span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">Recognize the best
in others<o:p></o:p></span></span></b></div>
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<br /></div>
<div class="MsoNormal">
<span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">As
a leader, you can make a positive impact and have powerful influence when you
bring the best in others. Each person has potentials and we need to communicate
those to them on a regular basis. Believe in others as a meaningful connection
toward their self-development. They will see and feel the motive comes from a
good place in your heart.<o:p></o:p></span></span></div>
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<br /></div>
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<b><span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">Perform an act of
service<o:p></o:p></span></span></b></div>
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<br /></div>
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<span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">An
act of service is another good way to care for another person. It’s our way of
placing other people’s needs before our personal needs. We put their best
interest in our heart and willing to give from our heart to make their day
better.<o:p></o:p></span></span></div>
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<br /></div>
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<b><span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">Encourage openness
and vulnerability<o:p></o:p></span></span></b></div>
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<br /></div>
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<span style="font-family: Calibri, sans-serif;"><span style="font-size: large;">Good
Leaders foster trust in their circle of influence. They encourage full disclosure
and a safe environment for their people to voice their views. Good leaders have
the courage to be vulnerable to hear what’s not working right and the ability
to recognize their own shortcomings. By practicing openness and vulnerability,
we create a strong circle of trust with everyone around us as they feel safe without
someone ignoring their views.<o:p></o:p></span></span></div>
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Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-72820819282564051902013-01-23T08:39:00.000-08:002013-01-23T08:39:39.274-08:00Equipping for Service Recovery<br />
<div class="MsoNormal">
<b><span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;">“Developing, honing and keeping
competitive edge on your people ‘recovery skills makes strategic sense.” Ron
Zemke<span style="font-size: medium;"><o:p></o:p></span></span></span></b></div>
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<b><span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
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<b><span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif;"><br /></span></span></b></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-Hj0eNoco38I/UQARtC8mhNI/AAAAAAAAANs/S0UkVrYxEFU/s1600/complaints.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="http://1.bp.blogspot.com/-Hj0eNoco38I/UQARtC8mhNI/AAAAAAAAANs/S0UkVrYxEFU/s1600/complaints.jpg" /></a></div>
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How important is it to train employees to resolve
customer complaints? Customer service leaders can become more effective in
coaching their team performance in handling customer complaints. Companies can
certainly benefit from a reputation of great service recovery that can translate
to better customer loyalty and increased profits.</div>
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</div>
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The ability to turn around a dissatisfied a customer into
a raving fan is a competitive advantage when a customer has more choices than
ever of where to spend their money.<span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
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There are many places that leave service recovery for
chance. Service recovery must be part of the company’s on- going strategy to
win its customers when things go wrong. And they will at times.<span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNoSpacing">
<b>The acid test of memorable service is occasionally
based on how a company handles a customer complaint successfully</b>.<span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNoSpacing">
Service recovery can either make or break a company if
that customer is worth half of the company profits. Several studies show
companies with high quality customer service and effective complaint handling
processes can charge a premium as well as increase loyalty.<span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
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Customer service leaders must rally their people to
develop their service talent to handle customer complaints effectively to
create loyalty even when mistakes happen.<span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNoSpacing">
<b><i>How can customer service leaders coach their teams
to embrace service recovery as part of the on-going efforts to achieve customer
delight?</i></b><span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
<div class="MsoNoSpacing">
<br /></div>
<div class="MsoNoSpacing">
<b>Empower your people to do the right thing<o:p></o:p></b></div>
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<br /></div>
<div class="MsoNoSpacing">
Empowerment was the buzz word of the 1990s, but I can’t
emphasize enough how critical empowerment is to service recovery. Customer
service leaders can guide and set parameters to help their people with
empowerment that creates a win-win situation for the customer and the company.<span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNoSpacing">
Companies like the Ritz Carlton hotel company empower
each employee to spend $2000 to resolve a customer problem. When everyone is
empowered to do the right thing for the customer and the company, everyone
wins. Secondly, as a customer service leader, you have to give your people the
tool and resources to create magic.<span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
<div class="MsoNoSpacing">
<br /></div>
<div class="MsoNoSpacing">
Customers loved to be wowed by someone in your company
who goes above and beyond the call of duty- Someone who cares and willing to
own the problem all the way to the end.<span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
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Customers don’t like to be dispatched through multiple
people in the company to solve their problem. They want the problem to be
resolved the first time by the first person they interacted with.<span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNoSpacing">
How can customer service leaders create an empowering
complaint environment?<span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNoSpacing">
<b>First, model the expected behavior-leading by example
is a very powerful message to your team. Second, monitor situations as they occur
and finally reward your team for handling customer complaints effectively.</b><span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
<div class="MsoNoSpacing">
<br /></div>
<div class="MsoNoSpacing">
<b>Customer Service leaders set the example in one-on-one
coaching, in training sessions and by being there with the team, hands on.</b><span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNoSpacing">
<b>Drink the service culture Kool-Aid</b><span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNoSpacing">
Customer satisfaction is closely tied to employee
satisfaction. Companies like Southwest Airlines, Zappos and Marriott
continuously work on their service culture as part of an on-going awareness to
exceed their customer service needs. These companies embrace significant values
that separate them from the rest. The values and culture of these companies is-a
people first service culture.<span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
<div class="MsoNoSpacing">
Their customer service leaders understood the importance
of on-going commitment to keep their people learning and providing the guidance
to deal with difficult customers.<span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
<div class="MsoNoSpacing">
<br /></div>
<div class="MsoNoSpacing">
How can customer service leaders embrace service culture
in their company?<span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNoSpacing" style="margin-left: .5in; mso-list: l0 level1 lfo1; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 13.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt;">
</span></span><!--[endif]--><b>Every person is involved in driving the
service mission and adds value to enhance commitment to customer loyalty.</b><span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 13.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt;">
</span></span><!--[endif]--><b>Leadership, training and culture engagement
activities are part of the ongoing<br />
reinforcement of customer complaints handling.</b><span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
<div class="MsoNoSpacing" style="margin-left: .5in; mso-list: l0 level1 lfo1; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 13.5pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt;">
</span></span><!--[endif]--><b>The entire management team is committed to
constant improvement in service recovery and taking ownership to deliver wow
service.</b><span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNoSpacing">
As the founder of Marriott Hotels, JW Marriott said, “If
you take care of your people, they will take of the customer. And the customer
will come back.” Taking care of your people is all about ensuring they have
what they need to succeed in their jobs. As customer service becomes more and
more challenging, so is the need for more guidance and mentoring.<span style="font-family: "Times New Roman","serif"; font-size: 13.5pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi;"><o:p></o:p></span></div>
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<br /></div>
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Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0tag:blogger.com,1999:blog-800547429449218872.post-30066403755593045632013-01-21T16:20:00.001-08:002013-01-21T16:20:29.252-08:00How managers can create a culture of recognition?<br />
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<span style="font-family: Georgia, 'Times New Roman', serif; font-size: large; line-height: 115%;">Part of
making a meaningful, engaged culture is the way we appreciate and recognize the
people on our team. Everyone wants to know how their efforts and contributions made
a difference to the company success and the customer’s loyalty.</span></div>
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<b><i><span style="line-height: 21px;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">“All leadership is appreciative leadership. It’s the capacity to see the best in the world around us, in our colleagues, and in the groups we are trying to lead.” David Cooperrider</span></span></i></b></div>
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<span style="font-family: Georgia, 'Times New Roman', serif; font-size: large; line-height: 115%;"><b>Here are
some great ways to create a culture of recognition:</b></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">Define what should be recognized</span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">When you
begin to think about a recognition program for your culture, it is important to
establish the expected results. Managers need to articulate and define the
expected behaviors that would be recognized as a job well done in their
company. </span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">Behaviors can range from increasing revenues, cost-cutting to receiving
a positive </span></span><span style="font-family: Georgia, 'Times New Roman', serif; font-size: large; line-height: 115%;">comment/feedback from a customer or to simply helping another
coworker. When the goals and outcomes are clearly defined, the more people in
the organization have a better idea as each person will understand how to
deliver the performance expected of him or her.</span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">Educate you employees on your
Recognition Efforts<o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">Another
important aspect of creating a recognition culture is our ability to mentor our
team about their efforts. We need to take the time to ensure they understand
our expectations and what the company places value on. </span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">The best way to ensure
their understanding is to seek their feedback on new initiatives they would
like to be part of. They should be part of the on-going dialogue of a recognition
culture. As a manager, you need to seek others’ feedback because not everything
can be viewed the same way for all people in the organization. If the feedback
loop is working effectively, then the people reach consensus on the program.<o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">Encourage Peer to Peer Recognition<o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">Employees
should be encouraged to recognize their peers’ hard work as well. Managers can
encourage everyone in our organization to get involved and find ways to share
recognition with their colleagues. </span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">As more and more organizations flatten their
organizational charts, the more opportunities for employees to notice each other
efforts. The recognition of peer to peer can be very informal, just simply
sharing feedback on someone’s great work and communicating how valuable their
ideas and hard work contributed to the bottom line. </span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">The recognition from
coworkers helps facilitate a culture of engagement that stresses each person’s strengths
to the overall big picture. <o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: Georgia, Times New Roman, serif; font-size: large;">Recognition
programs in recent years have been placed on the back burner as companies focused on cutting costs and eliminating jobs, but now more and more
companies want to build a culture of engaged and recognized culture that can
impact every aspect of the company’s bottom line.</span><span style="font-size: medium;"><o:p></o:p></span></span></div>
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<span style="font-family: Georgia, Times New Roman, serif; font-size: large;"><span style="line-height: 18px;">Please share some of your ideas on how to create a culture of recognition:</span></span></div>
Tal Shnallhttp://www.blogger.com/profile/02731044428466802204noreply@blogger.com0