Memorable service does not have to be lofty. It begins with our view of the world. Service is a way of life. It’s the spirit of wanting to serve our guests and our teams on a daily basis. It’s an attitude of meaningful daily questions: What are we doing for others to uplift their spirits? How can we add value to each guest and team member we engage with? Did we make a positive meaningful connection today?
These questions are the keys to unlock our servant heart. When you ponder on these questions, you will begin to feel that each one of us has a big dream. Each one of us wants to be uplifted, appreciated, and respected. Each one of us wants to be better off than they were yesterday. Think about these connections on a daily basis. In the hotel business, we sometimes interact with complete strangers’ everyday. Everyone has a unique story to tell-Where they come from, why are they here and why should they continue to be there? One of the hardest things to think about is that our customers chose us based on many different aspects, but the moment of truth is always when they are at your establishment. That’s when relationships can develop for either a positive delightful moments or negative snowballs.
So how can we begin to unlock our potential for meaningful moments of service with our customers and teams? For one-It’s our attitude of potential to grow and serve better. Martin Luther King Jr. said, “Everybody can be great...because anybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love.”
It’s those “life -skills” they don’t teach you at school: kindness, caring, appreciating, listening and loving warm our customers and team member’s heart. Let’s take the journey to give back through random acts of service every day.